YourAccount Dashboard

Frequently Asked Questions

• Accessing Orders

  How do I see my past orders?

  Log in → My Account → Orders. You’ll see status, totals, and a View button for each order.
  

• Tracking a Shipment

  Where can I find tracking?

  Go to My Account → Orders → View on the order. If shipped, your tracking link appears there and in the dispatch email.

• Downloading Digital Items

  Where are my downloads?

  My Account → Downloads shows every file you own, with download buttons and expiry (if any).

• Editing Account Details

  How do I change my name, email, or password?

  My Account → Account Details. Update the fields and Save changes.

• Updating Addresses

  How do I edit my billing or shipping address?

  My Account → Addresses. Click Edit under Billing/Shipping, update, then Save.

• Payment Methods

  Can I save or remove a card?

  My Account → Payment methods. Use Add payment method or Delete beside a saved card.

• Guest Checkout vs. Creating an Account

  Do I need an account to buy?

  You can checkout as a guest. Creating an account lets you track orders, manage addresses, and download purchases.

• Resetting a Forgotten Password

  I forgot my password — what now?

  On the login page, click Lost your password? Enter your email to receive a reset link.

• Changing Order Details After Purchase

  Can I change the address or items after ordering?

  Contact support ASAP. If your order hasn’t shipped, we’ll try to update it; shipped orders can’t be changed.

• Returns & Exchanges

  How do I start a return?

  Go to My Account → Orders → View and use the return/help option, or contact support with your order number.

• Discount Codes

  I am a so called subtitle.

  On the cart or checkout page. Enter the code and click Apply before paying.

   

• Failed or Declined Payment

  My payment failed — what should I do?

  Try a different card or method, check funds and 3-D Secure prompts, then retry from My Account → Orders → Pay (if pending).

• Changing Email Preferences

  How do I stop marketing emails but keep order emails?

  Use the unsubscribe link in a marketing email. You’ll still receive transactional emails (order, shipping, password reset).

• Closing My Account

  How do I delete my account?

  Contact support from the support section on the account dashboard. We’ll confirm and process deletion per our data policy.

   

• Contacting Support

  How do I reach support?

   

  Q: 
  A: Use the Support link in My Account or email us at orders@ukparis.com with your order number.

Support Request Form